The app and web version of TripCase are being sunset globally. Starting April 1, 2025, users will no longer be able to access the app. It will be removed from the iTunes store, as well. The app has already been removed from the Google Play store. 

It’s important to note that the web services that power TripCase, as well as many other third-party travel management apps, remain available and are an important part of our strategy to operate the leading travel marketplace.  

The web services that remain active include the messaging services—including email—that power the Sabre Traveler Communication and Custom Messaging solutions, which many agencies and airlines use to manage trip-related emails to travelers.  

The Sabre Traveler Communication and Custom Messaging products, (sometimes informally called, “TripCase Messaging”), remain available to agencies and airlines; they are not part of the app sunset. As a result, agencies and airlines can continue to email travelers about trips. 

Additional details about the TripCase app sunset  

• App decommissioning date: April 1, 2025. Removal of the app from the iTunes Store. The app has already been removed from the Google Play Store. 

• End of Support: Effective immediately, the app will no longer receive updates or support. 

• Impact on API Usage: If your customers send itinerary feeds to TripCase via your API stack, we recommend reviewing your integration points and making any necessary adjustments to ensure uninterrupted service. 

• Impact on Users: Users relying on TripCase will lose access starting April 1, 2025. As part of the decommissioning process, all traveler and trip data within TripCase will be permanently deleted. We encourage you to assess current usage and transition to an alternative itinerary management solution. 

• Access trip information: From April 1-June 30, 2025, users can download trip information by logging into TripCase.com.  

Unfortunately, there is not. The app will no longer be available for sale or use.  

Companies that manage trip-related emails using the Sabre Traveler Communication and Sabre Custom Messaging products, (sometimes informally called, “TripCase Messaging”), will continue to be able to email travelers at their discretion. Sabre Traveler Communication and Sabre Custom Messaging are not part of the TripCase app sunset.  

Sabre Traveler Communication (STC) is the administration portal for delivering the information and documents required for travel. It is not affected by the TripCase app sunset. 

Once a booking is completed through the Sabre system, STC enables agencies and airlines to send tickets, invoices and itineraries to their travelers via email. 

In addition, STC can deliver updated travel information at any time provided the traveler has given consent for their itinerary to be sent. 

• To learn more, visit the STC product page on Sabre.com. 

• To activate STC, agencies and airlines should contact their Sabre account representatives.  

Sabre Custom Messaging (SCM) is an airline product sold as part of SabreSonic bundles, not on a standalone basis. It is not affected by the TripCase app sunset. 

SCM enhances the flight experience by advising travelers of schedule changes that occur in advance of departure. This innovative tool also notifies customers about web check-in eligibility as well as gate changes, delays and cancellations beginning 24 hours prior to departure. Once a trip has ended, Custom Messaging also prompts travelers to contact the airline and offer feedback about their experience.  

• Learn more. 

• To activate SCM, airlines should contact their Sabre account representative.  

Deciding to sunset a product is always a tough decision, particularly because we never want to inconvenience our customers. At the same time, we want to ensure our product portfolio is aligned with evolving user needs and that our investment is focused on the products that bring the most value to our customers. In this case, we made the difficult decision to retire the TripCase app and the web version of the app.  

It’s important to note that the web services that power TripCase, as well as many other third-party travel management apps, remain available.  

The web services that remain active include the messaging services (including email) that power the STC and SCM solutions, which many agencies and airlines use to manage trip-related emails. 

Companies that use STC and SCM can continue to email travelers about trips.  

There are a variety of compelling trip management apps available in the market. You are free to choose the option that best supports your needs. We do not have a preferred migration partner.

Sabre data is available through Sabre web services and any third-party products that use these services.  

There are a variety of compelling trip management apps available in the market. You are free to choose the option that best supports your needs. We do not have a preferred migration partner.

Additionally, from April 1 – June 30, 2025, users can log-in to TripCase.com to access trip information. Starting July 1, TripCase will delete trip data.

If agencies are interested in Sabre Web Services, they should contact their Sabre account manager to get started with Sabre Dev Studio. 

Unfortunately, no. The app will no longer be available for use or sale.

No.  

GetThere remains available through your corporate travel portal.  

Until April 1, TripCase will continue to respond to questions about data. TripCase users can email: TripCasePrivacy@sabre.com 

No.

Please forward Sabre Traveler Communication emails.  

After April 1, 2025, the TripCase site experience will change. Users will be able to log-in to access historical trip information, but other functionality will be deactivated.  

Starting July 1, the ability to access trip information will be deactivated and the TripCase website will redirect to the Sabre Traveler Communication page on Sabre.com. 

The EM, EMT, EMI etc. functionality that is part of Sabre Traveler Communication (often informally called, Trip Case Messaging) will be retained and continue to be enhanced. 

We are only sunsetting the TripCase app and its associated website, Tripcase.com. 

Yes. These capabilities are part of STC.  

Yes, the email functionality will remain active. Yes, this is part of STC and SCM.