We got an opportunity recently to sit with Kurt Ekert, CEO of Sabre, and his senior-most technology leaders – Garry Wiseman, chief product & technology officer, and Joe DiFonzo, CIO. Sabre, alongside Amadeus and Travelport, is a leading technology provider to the global travel industry. Cloud and Al are now dramatically transforming this business, including travel experiences. And Sabre’s Bengaluru development centre, home to about 1,200 employees, has evolved from a customer care centre to a powerhouse of innovation.
“This centre is key to what we want to do strategically,” Kurt tells us.
Sabre’s AI ambitions span the entire travel journey – from an airline dynamically pricing seats using machine learning, to a hotel using genAI-based chatbots for customer service.
In airline revenue management, the results are already stark. Sabre’s product that allows airlines to dynamically price seats using machine learning and multivariate testing, has raised airline revenues by up to 3%. “This is significant when you think about the margins on airline tickets,” Kurt says.
Click here to read the rest of the interview, or grab a copy of TOI (Bengaluru, New Delhi, Mumbai, Chennai, Hyderabad, Kolkata) from October 3, 2024.
This exclusive interview with Kurt Ekert, Garry Wiseman, and Joe DiFonzo appeared in both the print and online versions of the Times of India.
