“It’s a tall order to serve thousands of travel agencies, hotels, hundreds of airlines, numerous cruise lines, tour operators, car rental firms and other travel suppliers, especially when these industry partners span six continents and come from an extraordinary variety of cultures, languages, and technological backgrounds. We rose to the challenge by consolidating our call centers into a single, sleek, high-tech global facility, staffed by specially-trained, multilingual Sabre employees,” said Jean Shaw, Vice President of the Global Customer Support Centre in Montevideo.
“Customer satisfaction has increased because we are delivering a stronger, more efficient and more consistent service than ever before by utilizing global opportunities and modern technology, and this award now confirms it. The support our team provides to our customers is something we are proud of and recognition like this re-affirms Sabre’s commitment to service and the outstanding execution of the
Opened in 2004, the contemporary
With Awards given in eight categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. To identify and assess leading organizations, IQPC has assembled an accomplished panel of call center experts and leaders to accurately and objectively evaluate the call centers’ expertise with delivering a superior customer experience. The operation of the
· overall strategy
· delivery of outstanding customer service
· controlling costs
· resource management
· efficiencies gained through automation
· differentiating factors
In addition to winning the award for Best in Class, the Global Customer Support Centre also obtained an honorable mention under the category “First Class Job Leveraging Technology for Efficiency & Automation.”
ENDS
Media Contact:
Sabre Holdings
682-605-3864
