With over 1,700 GCCs operating across India and employing nearly 1.9 million people, the country has firmly established itself as a global hub for these centres. Projected to reach $100 billion in revenue by 2030, with headcount surpassing 2.5 million, the sector is on a strong growth trajectory. To stay ahead, GCCs are addressing key challenges in talent acquisition, sustainability, diversity, and inclusion. We sat down with Rency Mathew from Sabre, to gain valuable insights into the talent strategies Sabre is implementing to contribute to the success of GCCs and drive continued growth in this dynamic sector.
Rency is the MD and Global People Leader at Sabre and has two decades of extensive experience collaborating with executive teams to analyse, determine and implement HR solutions focused on achieving business results. In the past, she has collaborated with notable companies such as IBM, Delphi, and Scientific Games of India.
India is rapidly emerging as a global hub for GCCs. With over 1,700 centres and millions employed, what do you see as the key factors driving this growth?
Rency: India’s GCC journey has been remarkable. Things truly accelerated around 20 years ago. Sabre itself is completing 20 years next year. Initially, companies viewed India as a source of cost-effective talent, but they quickly realised the immense potential here. Indian professionals consistently deliver above and beyond expectations.
Data from Zinnov and NASSCOM reveals that around 80-100 GCCs have established themselves in India, offering skills that are often unmatched globally. Today, GCCs have evolved into Centers of Excellence (CoEs), handling advanced functions. For example, at IBM over a decade ago, we created a CoE for marketing in India that was even larger than their domestic team. Similarly, Sabre has seen more senior and strategic roles emerge in its Indian CoE.
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This exclusive interview with Rency Mathew was published on All Things Talent.