Global capability centres (GCCs) in India have come a long way from the early 1990s when they were referred to as ‘captives’ of their global headquarters (HQs) to today,when they are emerging as the ‘digital twins’’ of their HQs, replicating the work done at their parent organisations and adding more value than ever before.
Indian GCCs today are more like mirrors of their parent organisations in the kind of work they do.
“Whatever is being done there can be done from here too. Distance has already vanished in a post-pandemic world, and the Indian entity has become as important or as imperative as any other office for the parent corporation,” said Srikanth Srinivasan, Vice-President and Head, membership and outreach, National Association of Software and Service Companies (Nasscom).
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This quote by Sriram Gopalswamy was published in a story in both the print and online editions of Business Standard.