Artificial Intelligence (AI) has revolutionized traditional procedures and greatly improved customer experiences, making it a crucial component of the travel and hospitality sectors. Significant advancements in AI have been made possible by recent developments in large data, algorithms, and computing power. In the hotel sector, technology has gradually displaced manual operations and gained ground. Because the hospitality sector has always been one of the first to accept new technologies, artificial intelligence is now essential in industrial settings where it helps and communicates with clients to improve the quality of engagement.
AI applications in the travel sector are multifaceted, offering users improved information access, enhanced mobility, better decision-making, and an overall superior travel experience. As the tourism sector continues to integrate AI and Machine Learning (ML) into its framework, businesses are leveraging these technologies for administrative efficiency and top-notch customer service. The travel AI market is expected to grow significantly in the coming years. According to a report by MarketsandMarkets, the global travel AI market is projected to exceed $1.2 billion by 2026. This growth is being driven by the increasing adoption of ML and AI technologies by travel companies, as well as the growing demand for personalized and convenient travel experiences from customers.
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This article by Sanjay Devang was published in DataQuest